Sneakers – Style, Comfort & Performance

Refund Policy

Thank you for shopping with us! We strive to ensure our customers are satisfied with their purchases. However, we understand that sometimes things don’t go as planned. Below is our refund policy to address such situations:

Eligibility for Refunds

1. Timeframe:
   • Refund requests must be submitted within 30 days of the purchase date.
2. Condition:
   • Items must be returned in their original condition, unused, and with all original packaging intact.
   • Digital products are eligible for a refund only if they have not been downloaded or accessed.
3. Proof of Purchase:
   • A valid receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

• Gift cards
• Downloaded or accessed digital products
• Sale or clearance items (unless damaged or defective upon receipt)
• Personalized or custom-made items

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact our customer service team at [[email protected]] within 7 days of receiving the item.
2. Provide a description of the issue and include photos as evidence.
3. We will arrange for a replacement or full refund after verifying the issue.

How to Request a Refund

1. Email us at [[email protected]] with the subject line “Refund Request.”
2. Include the following information:
   • Order number
   • Reason for the refund
   • Photos or evidence (if applicable)
3. Our team will review your request within 3-5 business days and respond with the next steps.

Refund Process

• Approved Refunds:
  • Refunds will be processed to the original payment method.
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
• Shipping Costs:
  • Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
  • Customers are responsible for return shipping costs unless otherwise stated.

Exchanges

We offer exchanges for eligible items. Please follow the same process as outlined in the “How to Request a Refund” section and specify that you would like an exchange.

If you have any questions about our refund policy, please feel free to contact us at [Your Email Address]. We’re here to help!